Collection of personal data and purpose
• When you visit our website: www.krisecentrene.dk we don’t place any cookies in your browser.
• The front doors of our shelters have video surveillance so that we can take good care of our residents.
• When you contact the Danish Women’s Society’s shelters about a counselling session or an available room, we do not register any personal data. If you stop by one of the shelters for a counselling session we do not register any personal data either.
• If there is a room available, and you are within our target group, we need a number of personal information on you in order to help you get closer to a life without violence. Our skilled staff will explain to you – step by step – the purpose of the different forms that have to be filled out when moving into the shelter, as well as during your stay.
• We only collect information that is relevant and useful in order for us to live up to §109, through which you have been accommodated. This means that it is essential information, which we need in order to help you. We will of course ask for your consent, and if you have children we also ask for consent regarding them.
• The shelters are obligated to report different data on our residents to Danmarks Statistik (Denmarks Statistic). They gather information in accordance Lov om Danmarks Statistisk (Law on Denmarks Statistic) §6 and §8.
Storage of personal data
• If you are a resident in our shelters a case file will be made on you. It consists of an encrypted USB key as well as a file where all documents are kept. Both are kept in a locked cabinet when our trained staff is not using them. Your case file is thus kept in a locked cabinet in a locked room, meaning that your case file is not on the staff’s computers.
• When you move out of one of our shelters, we keep your case file for 3 years, since it is necessary for us in case of a need for documentation regarding legal demands. Your case will be safely stored, and only our head of staff will have access to it.
• The shelter’s management have the option of working from home. They have no case files on their lap tops, and any other personal information is stored on an encrypted USB key or in a locked cabinet. Lap tops and USB key can only be opened with a password, and they will be securely stored in a locked cabinet when not in use by the management.
• If you send us a job application during recruitment efforts we will keep it until the right candidate for the position has been found, after that it will be destroyed.
• You have the right to gain access to which data on you we handle, how long we keep them and what they are used for. Contact Simone by email: [email protected]
Deletion of personal data and withdrawal of consent
• If you wish for your personal data to be deleted, or if you want to withdraw your consent, you need to contact Simone by email: [email protected]
The Danish Women’s Society’s shelters delete all personal data when it is no longer used for the purpose it was originally obtained for. However, case files are kept for 3 years since it is necessary for us in case of a need for documentation regarding legal demands. 3 years after you have moved out, your case file will be destroyed and all contents of the USB key will be deleted.
• When receiving job applications during recruitment efforts we keep your application until the right candidate for the position has been found. After that it will be destroyed. If you send us a speculative application, we will read it and contact you if we have a matching position available. To protect the personal data that you often include in your résumé, we don’t store speculative applications but delete them right away if we don’t have a matching position available.
Filing a complaint
• If you are dissatisfied with our treatment of your personal data, you can contact Simone by email: [email protected]
• If you wish to file a complaint concerning a refusal regarding an accommodation, we ask you to first read about our target group and values on our website. The shelter only refuses requests regarding an accommodation if we have no available rooms, or if the person in question is not within our target group. We accommodate according to §109 – women and children who have been subjected to violence. We do not accommodate women who have a substance abuse or if they have mental health issues. If you are dissatisfied with a refusal upon requesting accommodation, you should contact the manager of the shelter in which you requested accommodation.
Susanne Larsen, manager at the shelter in Copenhagen can be contacted by email: [email protected] or phone: 35 20 00 55
Kristine Them Sørensen, manager at the shelter in Frederiksberg can be contacted by email: [email protected] or phone: 35 20 00 49
• If you wish to file a complaint regarding a decision of you having to move out of the shelter, you must contact the manager of the shelter you lived in within 4 weeks of you moving out and give notice that you want to file a complaint. Above, you can find contact information on the manager of the shelter you lived in. When you have filed your complaint the manager of the shelter has 4 weeks to reevaluate her decision of you having to move out. If the manager maintains her decision, your complaint will be send to Ankestyrelsen (the Board of Appeals) who will contact you if they overrule the manager’s verdict.
You can read more on Ankestyrelsens website (in Danish): https://ast.dk/for-borgere-med-en-klagesag/din-sag-i-ankestyrelsen/klagevejledning-og-tidsfrister
• If you have any questions regarding the above you are always welcome to contact Lisa Holmfjord, the CEO who is also responsible for data, at: [email protected] or Simone Kenhof, our Data Compliance Advisor, at: [email protected]
If you want to contact us by phone you can do so through the following phone numbers:
The shelter in Frederiksberg: 35 40 20 00
The shelter in Copenhagen: 35 40 20 00
Borgergade 28, 5.
1300 Copenhagen K